Refund & Cancellation Policy

1. Introduction

Hemjey Tech Innovations Limited is committed to providing professional, transparent, and reliable technology services to businesses, organizations, institutions, startups, and individuals.

This Refund & Cancellation Policy establishes the circumstances under which a customer may request a refund, the conditions that determine refund eligibility, and the procedure and timeframe for processing approved refunds.

Because many of our services involve professional time, customized development, creative work, third-party services, registrations, hosting resources, software licenses, and other costs incurred specifically for a client, not every payment is refundable.

By purchasing, booking, approving, or engaging Hemjey Tech Innovations Limited for any service, you acknowledge that you have read, understood, and accepted this policy.

2. Services Covered by This Policy

This policy applies to services provided by Hemjey Tech Innovations Limited, including but not limited to:

• Website design and development
• Business and corporate websites
• E-commerce websites
• School, church, NGO and foundation websites
• Web applications
• Mobile application development
• UI/UX design
• Graphic design and branding
• Digital marketing and automation
• Search engine optimization (SEO)
• Domain registration
• Web hosting
• Business email services
• Google Business Profile-related services
• Technology consultation
• Training and digital skills services
• Software configuration and implementation
• Other customized technology services

3. General Refund Policy

Payments made to Hemjey Tech Innovations Limited are not automatically refundable.

Refund eligibility depends on:

1. The type of service purchased.
2. Whether work has commenced.
3. The amount of work already completed.
4. Whether third-party services have already been purchased.
5. Whether the client has approved or accepted any part of the work.
6. The reason for the refund request.
7. The applicable quotation, invoice, proposal, or agreement.
8. Any applicable legal requirements.

Where work has already commenced or resources have been committed to a project, Hemjey Tech Innovations Limited may deduct the reasonable value of work completed and expenses already incurred from any approved refund.

4. Refund Eligibility

A customer may be eligible for a refund where, after review, Hemjey Tech Innovations Limited determines that:

• The company has materially failed to deliver an agreed service.
• The service was not commenced and the payment has not been committed to non-refundable third-party expenses.
• An error attributable to Hemjey Tech Innovations Limited resulted in payment for a service that cannot reasonably be delivered.
• A duplicate payment was made for the same service.
• The company approves a refund as a goodwill or exceptional resolution.
• A refund is required under applicable law.

Refund eligibility is determined on a case-by-case basis. Submitting a refund request does not constitute approval.

5. When a Refund May Not Be Available

A refund may be denied where:

• The requested work has already been completed.
• Development or professional work has already commenced.
• The client changes their mind after approving the project.
• The client no longer requires the service.
• The client fails to provide required information, content, materials, access credentials, or approvals.
• Delays were primarily caused by the client.
• Third-party software, licenses, subscriptions, domains, hosting, or services have already been purchased.
• The client has approved the design, development stage, or deliverable.
• The service has already been substantially delivered.
• The client has used or benefited from the service.
• The client violates the applicable service agreement.
• The request is based solely on dissatisfaction with a deliverable that meets the agreed specifications.
• The client fails to follow agreed procedures for requesting revisions or corrections.

This list is not exhaustive.

6. Website Design & Development

Website projects involve planning, research, design, development, testing, configuration, content implementation, integrations, and deployment.

Before Work Commences

If a client cancels before substantial work has commenced, Hemjey Tech Innovations Limited may consider a refund of the unused portion of the payment. Non-refundable costs already incurred will be deducted.

After Work Commences

Once website planning, design, development, configuration, customization, or content implementation has commenced, payments are generally non-refundable.

After Approval or Delivery

Once a client approves a design, development stage, website, or deliverable, the corresponding payment is generally non-refundable.

7. Deposits & Milestone Payments

Project deposits and milestone payments may be used to secure project resources and commence work.

Once the corresponding stage of work has commenced, the applicable payment is generally non-refundable.

Where a project is divided into milestones, each milestone may be treated as a separate stage for refund assessment.

8. Domain Registration

Domain registration fees are generally non-refundable once the domain has been successfully registered.

Domain registration involves third-party registrars and is subject to their applicable policies.

Clients are responsible for checking the spelling and accuracy of the requested domain name before registration.

9. Web Hosting

Hosting payments are generally non-refundable once hosting services have been activated, configured, or resources have been allocated.

Cancellation or non-use of an active hosting account does not automatically entitle the customer to a refund for the unused period.

10. Graphic Design & Branding

Graphic design, branding, logo design, flyers, banners, social media creatives, and related creative services are generally non-refundable once work has commenced.

Where revisions are included in the agreed scope, reasonable revisions will be provided according to the applicable project terms.

11. Digital Marketing Services

Payments for digital marketing, social media management, SEO, campaign management, content creation, advertising management, and related services are generally non-refundable once the service has commenced.

Advertising budgets paid to third-party advertising platforms are separate from Hemjey Tech Innovations Limited’s professional fees.

Unless expressly guaranteed in writing, Hemjey Tech Innovations Limited does not guarantee specific sales, revenue, leads, followers, engagement, website traffic, search rankings, advertising conversions, or business profits.

12. Consultation Services

Consultation fees are generally non-refundable once a consultation has been scheduled, commenced, or delivered.

Clients who need to reschedule should provide reasonable notice. Failure to attend a scheduled consultation without adequate notice may result in the session being considered used.

13. Training, Courses & Workshops

Payments for training programs, workshops, courses, coaching, or digital skills programs may be non-refundable once course access, training materials, or sessions have been provided.

14. Third-Party Services

Hemjey Tech Innovations Limited may use third-party providers to deliver certain services, including:

• Domain registrars
• Hosting providers
• Payment gateways
• Email providers
• Cloud providers
• Software providers
• Plugin and theme providers
• Advertising platforms
• Google services
• Security providers

Where a third-party service has already been purchased, activated, consumed, or allocated specifically to the client, the corresponding cost may be deducted from an approved refund.

15. Client-Requested Cancellation

Clients may request cancellation of a project or service by contacting Hemjey Tech Innovations Limited through the official refund channel.

Cancellation does not automatically result in a refund. The amount, if any, that may be refunded will depend on the stage of the project, work completed, expenses incurred, and applicable contractual terms.

16. Client Delays & Abandoned Projects

Clients are responsible for providing information, content, approvals, credentials, materials, and feedback required to complete their projects.

If a project is delayed because the client fails to provide required materials or approvals, the delay will not automatically create a right to a refund.

Where a project remains inactive for an extended period due to the client’s failure to respond, Hemjey Tech Innovations Limited may place the project on hold or treat it as abandoned after reasonable notice.

17. Change of Mind

A customer’s change of mind does not automatically qualify them for a refund.

• Changes in business direction
• No longer needing the service
• Choosing another service provider
• Changing a preferred design after approval
• Deciding not to launch the project
• Changes in personal or business circumstances

Where work has already commenced, the company reserves the right to retain payment for work completed and costs incurred.

18. Refund Request Procedure

Your refund request should include:

• Full name or business name
• Email address used for the transaction
• Service or project purchased
• Invoice or payment reference
• Date of payment
• Amount paid
• Reason for the refund request
• Relevant supporting documents or information

Refund requests submitted through unofficial channels may not be treated as formal refund requests.

19. Refund Processing Timeline

After receiving a refund request, Hemjey Tech Innovations Limited will review the relevant transaction, service, project status, work completed, applicable terms, and circumstances surrounding the request.

Only after the client has been reviewed and confirmed to be eligible for a refund will the refund processing period begin.

The 14–30 business-day period begins after refund eligibility has been confirmed and all required information has been verified.

Approved refunds may be processed sooner where circumstances permit. Customers are requested to allow the full processing period before considering an approved refund delayed.

Bank & Payment Provider Delays

After Hemjey Tech Innovations Limited initiates an approved refund, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, payment gateway, card provider, financial institution, or payment network.

20. Chargebacks & Payment Disputes

Customers are encouraged to contact Hemjey Tech Innovations Limited before initiating a chargeback or payment dispute.

Where a chargeback is initiated, the company reserves the right to provide the relevant payment provider or financial institution with appropriate transaction records, invoices, agreements, approvals, communications, delivery records, and other relevant information.

Where appropriate, Hemjey Tech Innovations Limited may contest a chargeback that does not accurately reflect the status of the transaction.

21. Promotional Offers & Free Services

Promotional offers, discounts, giveaways, special packages, and bundled services may have additional terms.

• Promotional discounts have no cash value.
• Free services cannot be exchanged for cash.
• Discounted services remain subject to this policy.
• Bundled services may be assessed individually for refund purposes.
• Third-party costs incurred under promotional offers may remain non-refundable.

Where a promotional offer requires the customer to pay for implementation, development, hosting, domain registration, maintenance, management, or another associated service, the applicable payment will be governed by the terms communicated for that offer.

22. Changes to This Policy

Hemjey Tech Innovations Limited reserves the right to update this Refund & Cancellation Policy when necessary.

Any updated version will be published on the company’s official website and will include a revised “Last Updated” date.

Nothing in this policy is intended to unlawfully exclude, restrict, or remove any consumer or legal rights that cannot legally be excluded or restricted under applicable law.

23. Contact Information

Website:

Home

Refund Policy: https://www.hemjeytechinnovations.online/refund-policy/

Customer Acknowledgement

By purchasing or engaging Hemjey Tech Innovations Limited for any service, the customer acknowledges that they have had the opportunity to review this Refund & Cancellation Policy and understand that not all payments are refundable.

Customers also acknowledge that customized and commenced services may become non-refundable, third-party costs may be deducted from an approved refund, and all formal refund requests must be submitted to finance@hemjeytechinnovations.online.

Where a refund is approved, customers understand that processing will take a minimum of 14 business days and a maximum of 30 business days, subject to applicable external payment-processing delays.