Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “Customer”, “User”, “you”, or “your”) and Hemjey Tech Innovations Limited (“Hemjey Tech”, “Hemjey”, “we”, “us”, or “our”).

These Terms apply to your use of our website and your purchase or use of any service provided by Hemjey Tech Innovations Limited.

Where a separate written proposal, quotation, invoice, statement of work, project agreement, or service agreement exists, that document may contain additional terms specific to the relevant project.

2. About Hemjey Tech Innovations

Hemjey Tech Innovations Limited is a technology and digital solutions company providing technology services to individuals, entrepreneurs, organizations, businesses, schools, churches, foundations, startups, and other institutions.

Our website is: www.hemjeytechinnovations.online

3. Our Services

Our services may include, but are not limited to:

The exact scope of a particular project will be determined by the applicable quotation, proposal, invoice, service agreement, or written communication accepted by both parties.

4. Quotations, Proposals & Estimates

Quotations and proposals issued by Hemjey Tech are based on the information and requirements available to us at the time of preparation.

Unless otherwise stated in writing, quotations may be subject to change where the scope, requirements, functionality, third-party costs, taxes, or project conditions change.

A quotation becomes a confirmed project only after the required acceptance, deposit, or payment has been received and the project has been formally scheduled.

5. Payments & Fees

Clients are responsible for paying the agreed fees according to the payment schedule stated in the applicable quotation, invoice, proposal, or service agreement.

All applicable taxes, government charges, transaction charges, or third-party fees may be added where required.

6. Project Commencement

A project generally begins after the required initial payment has been received and the necessary project information, materials, credentials, and instructions have been provided by the client.

Where a client delays providing required information or approvals, the project timeline may be adjusted accordingly.

7. Client Responsibilities

Clients are responsible for providing accurate and sufficient information required for the delivery of their project.

Clients agree to:

• Provide accurate project information.
• Provide required text, images, logos, documents, and other materials.
• Provide timely feedback and approvals.
• Ensure that submitted materials do not violate third-party rights.
• Provide valid access credentials where required.
• Review deliverables within a reasonable timeframe.
• Make payments when due.
• Maintain ownership or authorization for materials supplied to us.

8. Client Content & Materials

The client remains responsible for content, photographs, videos, logos, documents, trademarks, written materials, databases, and other materials supplied to Hemjey Tech.

By providing such materials, the client represents that they have the necessary rights, permissions, licences, or authority to use and provide those materials.

9. Domain Registration & Hosting

Where domain registration and hosting services are provided, such services may depend on third-party registrars, hosting providers, infrastructure providers, DNS systems, and other technology partners.

Domain names remain subject to the rules and policies of the applicable domain registry or registrar.

Hosting performance may also be affected by factors outside our direct control, including provider outages, network interruptions, maintenance, security incidents, excessive resource usage, or third-party infrastructure failures.

Renewal fees may apply after the initial service period unless otherwise stated in writing.

10. Website Maintenance & Support

Maintenance and support services are provided according to the package or service agreement purchased by the client.

Maintenance may include updates, troubleshooting, content changes, backups, security monitoring, or other agreed services.

Unless expressly included in a service package, major redesigns, new functionality, additional pages, new integrations, extensive content entry, or significant structural changes may attract additional charges.

11. Revisions, Approvals & Change Requests

Project revisions are handled according to the scope stated in the applicable quotation or proposal.

A request that materially changes the original scope may be treated as a change request and may require additional fees and an adjusted delivery timeline.

Once a design, website, application, or other deliverable has been approved by the client, subsequent changes may attract additional charges.

12. Delivery Timelines & Delays

Estimated delivery dates are provided based on the agreed project scope and expected client cooperation.

Delivery timelines may be affected by:

• Delayed client feedback.
• Delayed provision of content or credentials.
• Scope changes.
• Third-party provider delays.
• Domain or hosting issues.
• Payment delays.
• Technical issues outside our reasonable control.
• Events beyond our reasonable control.

13. Intellectual Property

Client Materials

The client retains ownership of materials supplied by the client, subject to any third-party rights.

Custom Deliverables

Ownership or usage rights for custom project deliverables will be determined by the applicable agreement and payment status.

Unless otherwise agreed in writing, Hemjey Tech may retain rights in its pre-existing tools, systems, templates, frameworks, processes, libraries, reusable components, know-how, and other proprietary materials.

Third-Party Materials

Third-party themes, plugins, fonts, stock images, libraries, APIs, software, and other licensed materials remain subject to their respective licences.

Portfolio Rights

Unless otherwise agreed in writing, Hemjey Tech may identify completed projects as part of its portfolio or professional experience.

We will make reasonable efforts to respect confidentiality requests relating to sensitive or private projects.

14. Third-Party Services

Our services may depend on third-party platforms, including but not limited to domain registrars, hosting providers, payment processors, APIs, software providers, social media platforms, analytics services, email providers, and other technology vendors.

We do not guarantee continuous availability, pricing, functionality, compatibility, or policies of third-party services.

Where a third-party service becomes unavailable, discontinued, restricted, substantially changed, or increases its pricing, we may recommend an alternative solution or revise the affected service.

15. Acceptable Use

You agree not to use our services, website, hosting environment, or digital platforms for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.

This includes using our services to:

• Commit or facilitate fraud.
• Distribute malware or malicious software.
• Conduct unauthorized attacks or security breaches.
• Infringe intellectual property rights.
• Distribute unlawful content.
• Send spam or unauthorized bulk communications.
• Impersonate another person or organization.
• Attempt to gain unauthorized access to systems.
• Violate applicable laws or regulations.

16. Suspension & Termination

Hemjey Tech may suspend or terminate a service where reasonably necessary due to:

• Non-payment.
• Fraudulent activity.
• Abuse of our staff, systems, or services.
• Illegal or prohibited activity.
• Security risks.
• Material breach of these Terms.
• Requirements from a hosting provider, registrar, payment provider, or lawful authority.

Where reasonably possible, we may provide notice before suspension or termination, except where immediate action is necessary for security, legal, or operational reasons.

17. Refunds & Cancellations

Refund eligibility is governed by our separate Refund Policy and any specific refund terms stated in your quotation, invoice, or service agreement.

Submitting a refund request does not automatically mean that a refund will be approved. Eligibility will be assessed in accordance with the applicable Refund Policy and service agreement.

18. Warranties & Service Expectations

We aim to provide professional, reliable, and commercially reasonable technology services.

However, unless expressly stated in writing, we do not guarantee that:

• A website will generate a specific amount of revenue.
• A marketing campaign will achieve a particular result.
• A search engine will rank a website in a particular position.
• A third-party platform will remain available or unchanged.
• A website or application will be completely free from errors.
• All third-party software will remain compatible indefinitely.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Hemjey Tech Innovations Limited will not be liable for indirect, incidental, consequential, special, or unforeseeable losses arising from the use of our services.

This may include loss of profits, loss of business, loss of anticipated savings, loss of data, business interruption, or loss resulting from third-party service failures.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold Hemjey Tech Innovations Limited, its personnel, contractors, and representatives harmless from claims, losses, damages, liabilities, or expenses arising from:

• Client-provided content.
• Unauthorized use of third-party materials.
• Violation of applicable law.
• Misuse of our services.
• Violation of these Terms.
• Unauthorized activities conducted through services supplied to the client.

21. Confidentiality

We recognize that clients may provide confidential business information during a project.

We will use reasonable care in handling confidential information and will not intentionally disclose confidential business information to unauthorized parties except where disclosure is required to provide the requested service, comply with legal obligations, protect our systems, or otherwise permitted by the client.

Confidentiality obligations do not generally apply to information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law.

22. Privacy

Your use of our services may involve the collection and processing of personal information.

Our handling of personal information is governed by our Privacy Policy, which forms part of our overall website and service framework.

23. Force Majeure

Hemjey Tech will not be responsible for failure or delay caused by circumstances reasonably beyond our control.

Such circumstances may include natural disasters, government actions, internet outages, infrastructure failures, major cyber incidents, widespread service provider outages, strikes, civil disturbances, power disruptions, or other extraordinary events.

24. Dispute Resolution

If a dispute arises between you and Hemjey Tech Innovations Limited, both parties should first attempt to resolve the matter through good-faith communication.

Where appropriate, the parties may attempt negotiation, mediation, or another mutually agreed dispute-resolution process before pursuing formal legal proceedings.

Nothing in this section prevents either party from seeking urgent legal relief where reasonably necessary to protect its rights or interests.

25. Changes to These Terms

Hemjey Tech Innovations Limited may update these Terms of Service from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Continued use of our website or services after an updated version becomes effective may constitute acceptance of the revised Terms, to the extent permitted by law.

26. Contact Hemjey Tech Innovations

If you have questions about these Terms of Service, your project, payment obligations, service agreement, cancellation, or any other matter relating to our services, please contact us.

Website: www.hemjeytechinnovations.online

Company: Hemjey Tech Innovations Limited

Our Commitment

Hemjey Tech Innovations Limited is committed to providing professional technology solutions with transparency, accountability, and respect for our clients.

We believe that clear expectations create stronger technology partnerships. These Terms are intended to establish a clear framework for delivering our services while protecting the legitimate interests of both Hemjey Tech Innovations Limited and our clients.