Frequently Asked Questions

Hemjey Tech Innovations Limited is a technology and digital solutions company helping businesses, organizations, startups, schools, churches, foundations, professionals and individuals establish and strengthen their digital presence.

Our services span website development, application development, UI/UX design, graphics and branding, digital marketing, SEO, automation, hosting, domains, training and other technology solutions.

We work with a wide range of clients, including:

• Startups and entrepreneurs
• Small and medium-sized businesses
• Corporate organizations
• Schools and educational institutions
• Churches and ministries
• NGOs and foundations
• Professionals and personal brands
• Online businesses and eCommerce brands
• Organizations seeking digital transformation

Yes. Many of our technology and digital services can be delivered remotely, allowing us to work with clients outside Nigeria.

International projects may be subject to different payment methods, currencies, taxes, third-party charges, hosting requirements and service conditions.

We develop different types of websites based on the client’s objectives and requirements, including:

• Business and corporate websites
• Startup websites
• School and educational websites
• Church and ministry websites
• NGO and foundation websites
• eCommerce stores
• Portfolio and personal websites
• Blog and news platforms
• Travel and logistics websites
• Booking platforms
• Membership platforms
• Multi-vendor marketplaces
• Custom web applications

Yes. WordPress is one of the platforms we use for professional websites because it provides flexibility, scalability and a wide ecosystem of tools.

Depending on the project, we may also use other technologies or platforms where they are more appropriate for the client’s requirements.

Yes. Websites are designed to provide a responsive experience across smartphones, tablets, laptops and desktop computers.

Yes. We can redesign or improve an existing website, including its visual appearance, structure, user experience, responsiveness, performance, content presentation and functionality.

Yes. Depending on the existing platform and hosting environment, we can assist with website migration, domain configuration, database migration, deployment and related technical tasks.

Yes. We can develop eCommerce websites with features such as products, categories, shopping carts, checkout, customer accounts, payment integration, order management, shipping options and other required functionality.

More advanced requirements such as multi-vendor marketplaces, subscriptions or complex integrations may require a custom project scope.

Yes. We can integrate WhatsApp contact buttons, click-to-chat functionality, enquiry forms and other approved WhatsApp-based communication features.

Yes. We can implement contact forms, enquiry forms, registration forms, newsletter capture, lead-generation forms and other suitable data collection tools.

Yes. We provide mobile application development services based on the business or organizational requirements.

Depending on the project, applications may be designed for Android, iOS, or cross-platform deployment.

In some cases, yes. The appropriate approach depends on the website’s architecture, functionality, APIs, authentication system and the experience required from the mobile application.

We will assess the existing platform before recommending the most suitable solution.

Yes. We can help transform a business process or idea into a digital application.

Projects may include user accounts, dashboards, notifications, payments, databases, APIs, booking, inventory, reporting, administration and other custom functionality.

App development costs vary significantly depending on the number of platforms, features, UI/UX requirements, backend infrastructure, integrations, security, administration features and maintenance requirements.

We provide project-specific quotations after reviewing the requirements.

Yes. Application maintenance and support can be provided under an agreed maintenance or support arrangement.

This may include bug fixes, updates, technical support, security improvements and agreed feature enhancements.

Yes. We design user interfaces and experiences for websites, mobile applications, dashboards, digital platforms and other technology products.

UI focuses primarily on the visual interface of a digital product, while UX focuses on how users interact with and experience that product.

Our approach considers both usability and visual presentation.

Yes. Our graphics design services can support businesses, organizations, churches, schools, events and personal brands.

Services may include:

• Flyers and posters
• Social media graphics
• Business cards
• Brochures
• Certificates
• Presentations
• Event materials
• Digital advertisements
• Promotional designs
• Print-ready graphics

Yes. We can assist with logo design and broader visual identity development, depending on the selected service package.

A branding project may include logo concepts, typography, colour direction, visual guidelines and branded assets.

Yes. We can create social media graphics for platforms such as Facebook, Instagram, LinkedIn, X and other applicable platforms.

Yes. We help businesses establish and strengthen their online presence through digital marketing and related technology solutions.

Depending on the engagement, services may include social media support, content strategy, SEO, campaign support, lead generation, automation and digital growth solutions.

Yes. Social media management can include content planning, graphics, captions, publishing, engagement support, reporting and other agreed activities.

The exact scope depends on the selected package.

We can assist with digital advertising strategy, campaign setup, creative materials, targeting and optimization where included in the agreed service.

No responsible marketing provider can guarantee a specific number of sales, leads, followers, revenue or advertising return.

Campaign performance can depend on factors such as the offer, audience, market conditions, pricing, competition, creative quality, website experience and advertising platform behaviour.

Yes. We can assist with foundational and ongoing SEO activities such as website structure, on-page optimization, metadata, content structure, technical improvements and other agreed SEO tasks.

No. Search engine rankings cannot responsibly be guaranteed because Google and other search engines use continuously changing algorithms and many ranking factors.

We can implement professional SEO practices designed to improve a website’s search visibility over time.

Yes. We can assist eligible businesses with Google Business Profile setup, optimization and verification support where applicable.

Final verification decisions are made by Google and cannot be guaranteed by Hemjey Tech.

Yes. We can help identify repetitive digital processes that may be suitable for automation.

Examples may include lead capture, email notifications, forms, customer communication, data processing, appointment workflows and other business processes.

Depending on the available APIs and platforms, we can connect forms, websites, email notifications and approved communication channels into a structured workflow.

AI-powered chat and customer-support solutions may be integrated into websites where technically appropriate.

The exact capabilities, AI provider, integrations, knowledge base and ongoing costs depend on the required solution.

Yes. We can assist with domain registration and configuration, subject to availability and the requirements of the relevant registrar.

Yes. Hosting services may be provided as part of selected packages or purchased separately according to the project’s requirements.

SSL configuration may be included with applicable hosting or website packages, depending on the hosting environment and service arrangement.

Yes. Website management and maintenance can be provided under an agreed maintenance package.

This can include updates, content changes, troubleshooting, backups, security-related maintenance and other agreed tasks.

Yes. We can build online stores with product management, shopping carts, checkout, customer accounts, order management and supported payment integrations.

Where technically supported, we can integrate approved payment gateways such as Paystack, Flutterwave and other suitable providers.

Payment gateway approval, availability and transaction processing remain subject to the gateway provider’s policies.

Yes. Multi-vendor marketplace functionality can be implemented where appropriate, including vendor registration, product management, commissions, orders and other required marketplace features.

Yes. We provide practical digital skills and technology training based on the available programmes.

Training areas may include:

• Administrative Virtual Assistance
• Social Media Virtual Assistance
• Excel for Administration
• Business use of AI
• Digital productivity
• Other technology and digital skills

Many of our training programmes are designed to be practical and accessible to learners at different skill levels.

The requirements for each programme will be stated in its specific course information.

Our typical process includes:

1. Understanding your goals and requirements.
2. Assessing the appropriate technology solution.
3. Preparing a quotation or proposal where required.
4. Agreeing on the project scope and payment terms.
5. Collecting required content and materials.
6. Development or production.
7. Review and agreed revisions.
8. Testing and deployment.
9. Support or maintenance where applicable.

No. You can simply explain your business, problem, idea or objective. Our team can help translate your goals into a practical digital solution.

Yes. Feedback is an important part of the development process. However, major changes that fall outside the originally agreed scope may affect the project cost and delivery timeline.

Pricing depends on the service, project complexity, functionality, timeline, third-party requirements and level of support required.

We provide quotations based on each client’s actual requirements rather than applying one price to every project.

Installment or milestone payment arrangements may be available for qualifying projects and will be stated in the applicable quotation or agreement.

This depends on the package purchased.

Where domain, hosting, premium plugins, software licences, APIs, advertising budgets or other third-party services are not included, those costs may be charged separately.

From time to time, we may provide discounts, promotional packages, startup offers or other special opportunities.

Each promotion has its own eligibility criteria, duration, scope and terms.

The exact benefits depend on the specific promotion. Promotional packages may combine selected services such as website development, domain registration, hosting, business email, basic SEO, Google Business support or other benefits.

Promotional offers are generally intended for the person or business that qualifies for the offer unless the specific promotion states otherwise.

Refunds may be available in qualifying circumstances, subject to our Refund Policy and the applicable project or service agreement.

Payment alone does not automatically establish refund eligibility.

Processing time may depend on verification procedures, financial institutions, payment processors and other factors outside our direct control.

Refund and financial enquiries should be sent to:

finance@hemjeytechinnovations.online

Please include sufficient transaction and project information to allow the finance team to identify the relevant payment.

Depending on the hosting and maintenance arrangement, security measures may include SSL configuration, software updates, backups, access control, security monitoring and other reasonable measures.

No internet-connected system can be guaranteed to be completely immune from security threats.

We take reasonable measures to protect confidential business information provided during a project, subject to our Terms of Service, Privacy Policy and applicable legal obligations.

Depending on the project, you may need to provide:

• Business information
• Logo and brand assets
• Text and website content
• Images and videos
• Contact information
• Social media details
• Domain or hosting access where applicable
• Payment or integration information
• Other project-specific materials

Client delays may affect the project timeline. Where required materials, feedback, approvals or payments are delayed, the agreed delivery schedule may need to be adjusted.

Yes. Technology projects may use third-party services such as hosting providers, domain registrars, payment gateways, plugins, APIs, email providers, advertising platforms, analytics tools and other software.

Third-party services remain subject to their own terms, pricing, availability and policies.

We will make reasonable efforts to troubleshoot issues within our control and recommend alternatives where practical.

However, we cannot guarantee the continued availability or functionality of services operated independently by third parties.

Yes. Technical support may be available depending on the service package, maintenance plan or support agreement.

Routine maintenance and new feature development are different services unless specifically combined in an agreement.

Major new features may require a separate quotation.

Ownership and usage rights depend on the project agreement, payment status and the specific materials involved.

Client-provided materials remain subject to the client’s rights, while Hemjey Tech may retain rights to its pre-existing tools, frameworks, templates, reusable components and proprietary processes unless otherwise agreed in writing.

Project handover arrangements depend on the agreed contract, payment status, hosting arrangement and intellectual-property terms.

Where appropriate, we can provide the relevant access or files subject to the applicable agreement.

A professional website can provide a central place where customers can learn about your business, contact you, view your services, make enquiries and build confidence in your brand.

The right digital solution depends on your business model, customers and objectives.

Yes. This is one of the areas we focus on.

We can combine services such as website development, domain and hosting, Google Business support, branding, graphics, social media, SEO, lead generation and automation into a practical digital presence strategy.

Yes. We can review your objectives and recommend a solution based on your current digital presence, target audience, business model, available resources and growth goals.

We believe businesses should invest in solutions that solve real problems rather than simply buying technology for its own sake.

Our Terms of Service explain the general rules governing the use of our website and engagement of our services.

Our Privacy Policy explains how we collect, use, process and protect personal information in connection with our website and services.

Our Refund Policy provides the applicable rules regarding refund requests, eligibility and refund processing.

Contact our team with details about your project, business, organization or digital requirements.

We will review your requirements and provide guidance on the appropriate solution and pricing.

To help us respond quickly, you can provide:

• Your name or organization name
• Your business or project type
• The service you are interested in
• Your main objective
• Any existing website or social media links
• Your preferred timeline
• Any important project requirements

Absolutely. This FAQ is designed to answer common questions, but every business and project is different.

If you have a question that is not covered here, please contact our team.