Privacy Policy

1. Introduction

Hemjey Tech Innovations Limited (“Hemjey Tech”, “Hemjey”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, communicate with us, purchase our services, use our digital platforms, or otherwise interact with our business.

This Privacy Policy explains how we collect, use, disclose, store, protect, and manage personal information.

Our website is: www.hemjeytechinnovations.online

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with Hemjey Tech Innovations, we may collect different categories of information.

Where necessary, we may also collect information you voluntarily provide through forms, consultations, applications, account registration, training programs, customer support, or other interactions with us.

3. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by our website, hosting infrastructure, analytics tools, security systems, or other technology providers.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic information
• Pages visited
• Referring website
• Date and time of visits
• Website interaction information
• Security and diagnostic information

This information may be used to maintain website security, diagnose technical issues, understand website usage, and improve our services.

4. How We Use Your Information

We may use information collected from or about you for legitimate business and service-related purposes, including:

• Responding to enquiries and requests.
• Providing technology and digital services.
• Creating and managing customer accounts.
• Processing orders and service requests.
• Managing website development projects.
• Providing customer support.
• Processing payments and invoices.
• Managing hosting and domain services.
• Providing training and eLearning services.
• Improving our website and services.
• Detecting fraud, abuse, spam, or security threats.
• Maintaining business and financial records.
• Sending service-related communications.
• Sending marketing communications where permitted.
• Complying with applicable legal obligations.

5. Legal Basis for Processing

Where applicable, we process personal information on one or more lawful grounds, including:

• Your consent.
• Performance of a contract or requested service.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Prevention of fraud and security threats.
• Other lawful grounds permitted by applicable law.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, preferences, analytics, and user experience.

Cookies may help us remember certain preferences and understand how visitors interact with our website.

Some cookies may be placed by third-party services used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Forms, Enquiries & Communications

When you submit information through a contact form, quotation form, service request, registration form, consultation form, or other communication channel, we may collect the information you provide.

This information may include your name, email address, phone or WhatsApp number, business information, service requirements, and other information necessary to respond to your request.

We use this information primarily to communicate with you and provide the requested service or assistance.

8. AI Assistant & Automated Communications

Hemjey Tech Innovations may provide AI-powered chat or automated support features on its website and digital platforms.

Where you voluntarily provide information through an AI assistant, that information may be processed for the purpose of responding to your enquiry, providing support, qualifying service requests, improving customer interactions, or transferring the conversation to an appropriate communication channel.

Users should avoid submitting passwords, payment card numbers, highly confidential information, or other sensitive information through public or automated chat interfaces unless specifically required and securely requested.

9. WhatsApp & External Communication Platforms

We may provide links or buttons that allow customers to communicate with Hemjey Tech Innovations through WhatsApp or other external communication platforms.

When you use an external platform, your interaction may also be subject to that platform’s own privacy policy, terms, and data practices.

We recommend reviewing the applicable privacy information of any external platform before submitting personal information through it.

10. Payments & Financial Information

Payments for our services may be processed through third-party payment providers or financial institutions.

We may receive transaction-related information such as payment confirmation, transaction reference, amount, currency, payment status, and related billing information.

Unless expressly required for a legitimate business purpose and handled through an appropriate secure system, Hemjey Tech Innovations Limited does not require customers to send full payment-card credentials through ordinary email, WhatsApp, or website contact forms.

Third-party payment providers may process payment information according to their own privacy policies and terms.

11. Third-Party Services & Embedded Content

Our website and services may use third-party technology providers and may contain links, integrations, widgets, videos, maps, payment tools, analytics services, social media features, or other embedded content.

Third parties may collect information when you interact with their services. Their processing of information is governed by their own privacy policies.

Hemjey Tech Innovations Limited is not responsible for the independent privacy practices of third-party websites or platforms.

12. When We Share Information

We do not sell personal information as a business practice.

We may share information where reasonably necessary with:

• Service providers supporting our business operations.
• Hosting and infrastructure providers.
• Domain registration providers.
• Payment processors.
• Technology and software providers.
• Professional advisers where appropriate.
• Government or regulatory authorities where legally required.
• Security, fraud-prevention, or law-enforcement entities where appropriate.

Where reasonably appropriate, we seek to ensure that service providers process information only for legitimate purposes connected to the services they provide.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, account protections, secure hosting practices, software updates, monitoring, backups, and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

14. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, customer support, accounting, legal, security, and legitimate business purposes.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

Certain information may need to be retained for longer periods where required by law, accounting requirements, contractual obligations, dispute resolution, or legitimate security purposes.

15. Children’s Privacy

Our general business services and website are not intended to knowingly collect personal information from children without appropriate authorization or lawful basis.

Where we provide educational or eLearning services that may involve younger users, additional information and safeguards may apply depending on the specific service, institution, parent, guardian, or applicable requirements.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

16. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information.

These rights may be subject to legal exceptions and legitimate business or regulatory requirements.

17. International Data Transfers

Some technology providers used by Hemjey Tech Innovations may process information in countries other than Nigeria.

Where personal information is transferred or processed internationally, we seek to use appropriate safeguards where required by applicable law.

18. Marketing Communications

We may occasionally send information about our services, promotions, technology solutions, educational programs, offers, or company updates where permitted by applicable law.

You may request to stop receiving marketing communications from us by using the available unsubscribe mechanism or by contacting us directly.

Service-related communications, such as transaction confirmations, security notices, project updates, account notifications, and important service announcements, may still be sent where necessary.

19. Changes to This Privacy Policy

Hemjey Tech Innovations Limited may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated version will be published on this page together with a revised “Last Updated” date.

We encourage users to review this page periodically to remain informed about how we handle personal information.

20. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Company: Hemjey Tech Innovations Limited

Website: www.hemjeytechinnovations.online

Privacy Policy: www.hemjeytechinnovations.online/privacy-policy/

Privacy Commitment

Hemjey Tech Innovations Limited believes that trust is essential to every technology relationship. We are committed to handling personal information responsibly, maintaining appropriate safeguards, and being transparent about how information is used.

By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy.